2. The Types of Information We Collect About You
When you inquire about service, create an account with us, request information, or provide feedback, we may collect information including but not limited to your name, company name, address and contact information, such as email address, phone number, credit and payment information in order to service your account and act upon your feedback or issues. As a customer of Total Comfort Solutions, Inc. and its affiliated brands, we may automatically collect information through the use of the service including but not limited to IP address, geolocation information, calling records, voicemails and transcripts, and contact information used in call routing.
4. Collection / Use of Information
Total Comfort Solutions, Inc. may collect and use your identifiable information for billing, provisioning of service, resolution of problems associated with service, directory services, emergency service, demographic data, and to inform customers of new products or services that will enhance their Total Comfort Solutions, Inc. experience. Total Comfort Solutions, Inc. may use your identifiable information to market new products and services to the customer/subscriber and to any channel partner that may have knowledge of the subscriber’s services with Total Comfort Solutions, Inc. If a subscriber chooses, and notifies Total Comfort Solutions, Inc. in writing, not to participate in direct marketing of new products and services from Total Comfort Solutions, Inc. then subscriber’s information will not be used for the purpose of marketing new products. Users may email Total Comfort Solutions, Inc. in order to opt-of direct marketing communications or use the unsubscribe feature provided on all email communications. Total Comfort Solutions, Inc. also may use your identifiable information to investigate and help prevent potentially unlawful activity or activities that threaten the integrity of service, the network integrity, that otherwise violate Total Comfort Solutions, Inc.’s service agreements, contracts, invoices, work orders, change orders, or activities that are or may be illegal.
5. Sharing and Disclosure of Information
Total Comfort Solutions, Inc. will not trade, sell, or disclose to any third party any form of your identifiable information for purposes of marketing to the you without the your consent. This includes information derived from registration, subscription, and use of Total Comfort Solutions, Inc.’s service. Total Comfort Solutions, Inc. may disclose your identifiable information as required by subpoena, search warrant or other legal or regulatory process or in the case where failure to disclose information will lead to imminent harm to the you or others. Also, in the event Total Comfort Solutions, Inc. or substantially all of its assets were acquired, your information would be transferred along with other business assets as permitted by law. We may also disclose information we have collected about you with unaffiliated third parties as permitted by law.
6. Your California Privacy Rights
If you are a California resident, you may request information regarding the disclosure of your personal information by Total Comfort Solutions, Inc. to a third party, if any, for a third party’s direct marketing purposes once per calendar year. If applicable, this information would include the categories of information and the names and addresses of businesses with which we shared information in the prior calendar year. To make such a request, please send an email to Total Comfort Solutions, Inc. or a letter to Total Comfort Solutions, Inc., 7 Britain Drive, New Britain, PA 18901, USA, with “Request for California Privacy Information” in the subject line or body of the email or letter.
Although Total Comfort Solutions, Inc. has invested and deployed a wide variety of technology and security features to ensure the privacy of your information on its network, security can never be assured. Total Comfort Solutions, Inc. has implemented strict operations guidelines to ensure your privacy is safeguarded. Total Comfort Solutions, Inc. will continue to revise policies and implement additional security features as new technologies become available. However, no information transmission over the Internet is 100 percent secure. Total Comfort Solutions, Inc. cannot guarantee in any way that information provided to Total Comfort Solutions, Inc. by you may not be illegally obtained from Total Comfort Solutions, Inc.
8. Content of Communications
Total Comfort Solutions, Inc. will not read, listen to or disclose to any third parties private e-mail, voice conversations, or other communications that are transmitted using Total Comfort Solutions, Inc. services, except as required to ensure proper operation of services or as otherwise authorized by law.
9. Account Information
You are responsible for ensuring that the information on file with Total Comfort Solutions, Inc. is current and accurate. Customers may update the information they have on file through the Total Comfort Solutions, Inc. portal or contacting our customer care team via phone or email.
Total Comfort Solutions, Inc. does not sell products or services for purchase or use by children. Total Comfort Solutions, Inc. does not knowingly solicit or collect your identifiable information from children or teenagers under the age of eighteen. In addition, Total Comfort Solutions, Inc. will not knowingly link to any third-party web site that solicits or collects your identifiable information from minors. If you believe that a minor has disclosed personally identifiable information to Total Comfort Solutions, Inc., please contact Total Comfort Solutions, Inc. via email, so that the information can be removed.